Privacy Policy

Last updated: July 2026

Wadeys Furniture Co. ("we", "us", "our") is a sole trader business operated from 4 Mangapp Chase, Burnham-on-Crouch, Essex, CM0 8QQ. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Data We Collect When you place an order, request a custom quote, or contact us through wadeysfurniture.co.uk, we may collect:

  • Your name and contact details (email address and phone number).

  • Your billing and delivery address.

  • Payment information (processed securely by our third-party payment gateways, such as Squarespace Payments—we do not store or have access to your raw card details).

  • Technical data (such as your IP address, via essential website functionality).

  • Any specific dimensions, sketches, messages, or design enquiries you send us.

2. Lawful Basis & How We Use Your Data We only process your data when we have a lawful basis to do so. We use your personal data to:

  • Fulfil our contract with you: To design, manufacture, and deliver your made-to-order furniture, and process your payments.

  • Communicate effectively: To provide updates on your production lead times, coordinate delivery windows, or answer design enquiries.

  • Comply with legal obligations: To maintain accurate business, financial, and tax records.

3. Data Sharing We do not sell, rent, or pass your data to third parties for marketing purposes. To run our business and deliver your furniture, we securely share minimal necessary data with trusted service providers:

  • Our e-commerce platform host (Squarespace).

  • Independent delivery couriers and two-man delivery teams (strictly to coordinate and execute the delivery of your items).

  • HM Revenue & Customs (HMRC) or legal advisors if strictly required by law.

4. How Long We Keep Your Data We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. By UK law, we must keep basic information about our customers and transactions for 6 years after they cease being customers for tax purposes.

5. Your Rights Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of any incorrect or incomplete data.

  • Request erasure of your personal data (where it is no longer necessary for us to retain it for legal or contractual obligations).

  • Object to or restrict the processing of your data.

To exercise any of these rights, please contact us at wadeysfurnitureco@gmail.com. If you feel we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk), though we would appreciate the chance to resolve any issues with you first.

6. Cookies Our website uses essential cookies to allow the shopping cart and checkout functions to operate correctly. No tracking, profiling, or targeted advertising cookies are deployed by us.

7. Contact For any privacy-related queries, please contact us at wadeysfurnitureco@gmail.com.