Returns & Refund Policy
Last updated: July 2026
Wadeys Furniture Co. ("we", "us", "our") is a sole trader business operated from 4 Mangapp Chase, Burnham-on-Crouch, Essex, CM0 8QQ.
1. Made to Order — Important Notice All Wadeys Furniture Co. pieces are handcrafted and made-to-order. Because each item is built specifically for you following your order, we are unable to accept returns, exchanges, or offer refunds if you change your mind, decide you do not like the item, or if it does not fit your space.
To ensure you are completely happy with your piece, we strongly encourage you to:
Check all dimensions carefully before ordering. Double-check that the furniture will fit through doors, hallways, and stairwells into its final position.
Review all timber type, grain, and finish descriptions thoroughly.
Contact us at wadeysfurnitureco@gmail.com before ordering if you have any questions—we are always happy to discuss your specific requirements.
2. Your Right to Cancel Under the UK Consumer Contracts Regulations, the standard 14-day statutory right to cancel or return online purchases does not apply to goods that are made to a customer's specification, made-to-order, or clearly personalised. As all Wadeys pieces fall under this made-to-order category, cancellations or order amendments are strictly governed by the 48-hour window outlined in our Terms & Conditions.
3. Damaged or Faulty Items We take immense pride in our craftsmanship and quality control. In the unlikely event that your piece arrives damaged in transit or with a structural manufacturing defect, we will immediately rectify the issue in accordance with your statutory rights under the Consumer Rights Act 2015.
Please inspect your furniture immediately upon delivery. If you discover an issue, please notify us within 48 hours of delivery by emailing wadeysfurnitureco@gmail.com with:
Your name and order number.
A clear description of the damage or fault.
Photographic evidence of the issue (including photos of the packaging if transit damage is suspected).
Once we have assessed the issue, we will coordinate with you to resolve it as swiftly as possible. Where a genuine fault or transit damage is confirmed, we will arrange for:
A professional repair of the affected area (carried out either on-site or back in our workshop).
A full replacement of the piece if a repair is not viable.
A partial or full refund in circumstances where a repair or replacement cannot be achieved.
4. Natural Wood Characteristics Our furniture is crafted from premium, solid natural hardwood. The following are inherent, organic characteristics of solid timber and are not considered manufacturing faults, defects, or grounds for a return:
Natural variations in grain pattern, colour tones, and medullary rays.
Natural tight knots, pip markings, or characterful mineral streaks.
Minor movement, seasonal expansion, or very slight cupping of the wood as it naturally adapts to changes in ambient humidity and temperature within your home.
Subtle darkening or mellowing of the timber colour over time as the wood matures and patinas.
5. Custom & Bespoke Orders Any orders featuring custom dimensions, alternative finishes, or non-standard design modifications outside of our standard online product listings are strictly non-refundable and non-returnable under any circumstances, except in the case of a confirmed structural manufacturing fault.
6. Care & Maintenance Damage resulting from improper care, environmental extremes, or misuse is not covered under this policy. To protect your piece:
Wipe liquid spills immediately with a soft, clean, damp cloth.
Avoid placing your furniture in direct, prolonged contact with intense heat sources (such as radiators) or in direct sunlight.
Do not use harsh chemical cleaners, bleach, or abrasive sprays.
Re-oil or re-wax the surface periodically as recommended to maintain the timber's protective finish.
7. Your Statutory Rights Nothing in this policy affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable UK legislation.
8. Contact For any queries regarding returns, faults, or care instructions, please contact us at wadeysfurnitureco@gmail.com. We aim to respond to all enquiries within 24 hours.